Join Concentrix as a Customer Service Representative – Night Shift Heroes Wanted!

Are you ready to take your customer service career to the next level? Do you thrive in a fast-paced, dynamic environment where your voice matters and your efforts are recognized? If yes, then Concentrix has a seat just for you!

We’re expanding our team of Customer Service Representatives for an exciting US-based telecommunications campaign — and we’re looking for driven, night-shift-ready team players who are passionate about delivering world-class customer experiences.

Whether you’re a seasoned Contact Centre pro or someone with a proven sales track record, this role offers real growth, awesome benefits, and a chance to be part of a global community of game-changers.

About the Role: What Does a Customer Service Representative Do?

As a Customer Support Advisor, you’ll be the frontline hero 💬 — assisting customers with their queries, resolving concerns, and going above and beyond to make every interaction a positive one. Your role is vital in helping our US-based clients enjoy smooth, efficient, and friendly support, even when they’re oceans away.

You will work on-site at our buzzing Braamfontein office, during US business hours (that means evening and night shifts — perfect for night owls !).

What You’ll Do Day-to-Day

Here’s a look at what your new job will involve:

Customer Interaction

• Provide friendly and efficient support to customers via phone, chat, or email.
• Take ownership of high-profile, escalated cases from beginning to resolution.
• Deliver first-contact resolution whenever possible — no passing the buck here!

Problem Solving & Resolution

• Verify and update customer information accurately.
• Proactively offer solutions and troubleshoot customer issues.
• Follow compliance procedures and maintain strict information security standards.

Team Collaboration

• Share relevant knowledge and campaign updates with your teammates and management.
• Participate in team huddles, training sessions, and campaign briefings.
• Help maintain the awesome Concentrix culture — supportive, inclusive, and driven!

Continuous Learning

• Stay up to date with campaign product knowledge and SOPs.
• Participate in performance appraisals and personal development reviews.

📋What We’re Looking For

You don’t just bring experience — you bring energy, adaptability, and a commitment to excellence. Here’s what makes you a great fit:

Minimum Requirements:

• Minimum 6 months international contact centre experience (Essential)
• OR
•   6 months of target-driven sales experience (Essential)
• OR
•   *12 months local telecommunications contact centre experience
• Matric Certificate
• Willingness and ability to work night shifts aligned with US hours
• Excellent English communication skills – clear, confident, and customer-friendly
• Self-motivated, responsible, and reliable

What’s in It for You?

At Concentrix, we believe in rewarding your hard work and helping you succeed both professionally and personally. Here’s what you get:

• R9,524 monthly salary (includes campaign and night shift allowances – T&Cs apply)
• Bonus potential up to R4,500 — based on performance!
• Access to a fantastic Employee Assistance Program (EAP)
• Medical aid or medical insurance for you and your dependents
• Subsidized transport for safer commuting during night shifts
• Provident/Pension Fund contributions
• Career growth opportunities with a global leader
• Be part of a global team of 550,000+ people in over 70 countries!

Location & Work Schedule

Office Location: 33 Princess of Wales Terrace, Parktown, Johannesburg

Shift Times: Work between 2:00 PM and 4:00 AM — US business hours (Night Shift)

Who We Are – Meet Concentrix

We’re not just another contact centre. At Concentrix, we’re in the business of people helping people through technology, creativity, and dedication. Our clients trust us to manage their customer experiences, and our employees trust us to create a workplace where they can grow.

We celebrate diversity, encourage new ideas, and work hard together.

Equal Opportunity Employer

Concentrix is an equal opportunity employer. We hire based on talent, not titles. We do not discriminate based on race, gender, age, religion, sexual orientation, or any other status protected by law.

Eligibility to Work

In accordance with South African law, only candidates legally authorized to work in South Africa will be considered. This position will also be filled in line with our Employment Equity (EE) Plan.

Ready to Level Up Your Career?

If you’re looking for a vibrant environment, a meaningful role, and a company that values your contributions, this is YOUR moment!

Apply now to become a part of the Concentrix team and start a career filled with opportunity, growth, and global impact.