About the job Hotel Receptionist
Responsibilities: Welcoming, assisting, and directing guests correctly in a friendly and polite way; providing high-quality customer service at all times; checking the guests in and out and taking payments; managing telephones, emails, and reservations promptly and professionally; * ensuring that all correspondence is recorded and filed accurately; * ensuring that all bookings are guaranteed and no-show charges or late cancellation charges are applied where appropriate; * reviewing guest special requests and ensuring that they are met or exceeded; * Handling problems that arise effectively and professionally; * working with all hotel departments to ensure that guest expectations are met or exceeded
Qualifications
- GRADE 12, NQF LEVEL 4 OR ABET LEVEL 1 – 4
- Any relevant certification
- No Criminal Records
- Good Credit Score
Job Experience and Skills
Person Specification Essential / Experience in managing customer relations face-to-face and via phone / High level of spoken and written English / Customer Service Skills e.g. face to face, telephone, email, etc.
Proven experience in hospitality, reception, and admin or similar customer-facing role / Cash handling / Familiarity with Opera Software
HOW TO APPLY
Available Positions
APPLY Online to be a Sales & Reservations Assistant
APPLY Online to be a Hotel Assistant
APPLY Online to be a Receptionist/Front Desk Agent
APPLY Online for Service Waiter/Waitress
APPLY Online for Housekeeper/Cleaner
Leave a Reply