Introduction

To deliver service excellence through efficient client service, point-of-sale (POS) operational activities, and merchandising in-store that leads to a positive client experience.

Job description

Job Objectives

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner and maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning Clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote Clicks’ Clubcard and to enroll new Clubcard members to achieve the Clubcard participation targets, to make clients aware of promotions to positively affect sales, and to ensure customers “feel good and pay less.”.
• To deliver superior client service by acting as a brand ambassador, being visible, and offering friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the group’s vision to be the client’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions, and events to provide the correct information to customers at all times.

Knowledge

• Basic maths calculations, Retail/FMCG background, and understanding of merchandising and promotion principles
• Understanding of stock management procedures and Knowledge of client service excellence

Skills

• Planning and organizing skills, Problem-solving skills, and Strong customer orientation
• Good communication skills, Computer literacy, and Numeracy skills

Competencies

• Relating and networking, Following instructions and procedures delivering results, meeting customer expectations, and working with people
• Persuading and Influencing, Planning and Organising, and Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer-facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

Please email CV to: CLK1843MGR@clicksgroup.co.za