Job Advert

To oversee and manage a store’s everyday operations and make sure that general goals, store targets, and customer service standards are met and exceeded, we are seeking a strong, energetic, and self-disciplined assistant store manager.

 

Stock Management

• Ensure that stock is accurately received and unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write-offs, breakages, recalls, and returns.

 

Sales Growth and Profitability

• Analyze sales and profitability reports in-store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to the support center and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering or participating in local events, and driving new accounts or memberships per target (if applicable).

 

Risk Management

• To ensure and enforce overall compliance with policies and procedures, conduct compliance checks using established processes (e.g., admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health and safety standards, weekly hanger counts, security, etc.).

Customer Experience Management

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping, etc.) to meet customer service standards.

Leadership and Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify and drive training, coaching, and development needs with a focus on talent management and succession planning.
• Recruit, administer, and manage performance following company policies and procedures.
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What is the experience we are looking for?

• Grade: 12 (NQF Level 4) or equivalent
• 3 years’ experience in a store managerial position.
• Sales and service management and computer literacy.
• Communication skills.
• Retail trade and brand, client, and product understanding.

 

HOW TO APPLY

Submit Your CV Online HERE

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